Terms & conditions
Effective 30 September 2026 · Version 1.0
The service and these terms
Havvo is operated by 2000FIRST PTY LTD (ABN 32 697 895 613), Sydney, Australia. These terms explain our property information and messaging service. Please read them before using the service. When we ask you to accept them, you may decline and stop using the service. Simply browsing the website does not enrol you in marketing. Our privacy policy explains data handling. Contact admin@2000first.com for assistance.
Early access and availability
Havvo is an early-access service combining AI-assisted research and human support. Features, data coverage and response times vary. We do not promise continuous availability, instant replies, access to all listings or proactive monitoring unless specifically agreed. WhatsApp is currently the entry point; SMS is not yet active. A feature described as coming soon is not available until we confirm it. This is not an emergency service.
Information, not professional representation
Havvo provides general information and research assistance. It is not a licensed buyer’s agency engagement, valuation, building inspection, legal opinion, personal financial advice, credit assistance or tax advice. We do not act as your representative, negotiate, make offers, arrange credit or enter agreements on your behalf through this service. Obtain advice from appropriately qualified professionals before a property or financial decision.
AI, sources and verification
AI can produce incorrect, incomplete, biased or outdated answers, including incorrect citations. Property records, price guides, listings and third-party content may also contain errors or change without notice. Check important information with the selling agent, lender, relevant authority and your advisers. Rates and repayment examples depend on stated assumptions and may exclude fees, taxes or eligibility conditions. They are not loan offers or approval. Tell us if an answer appears wrong so we can investigate and correct it.
Listings and introductions
We do not guarantee a property’s availability, price, condition, title, legal compliance, investment performance or suitability. “Pre-market” describes the information supplied at the time, not guaranteed exclusivity. Agents and vendors remain responsible for their claims and transaction obligations. Any inspection, purchase, tenancy, finance or agency agreement is separately agreed with the relevant provider. We will disclose a sponsored placement or referral arrangement before you rely on the affected recommendation or introduction.
Your responsibilities
You must be 18 or older and have authority to provide the information you send. Provide accurate information and respect privacy, confidentiality and intellectual property. Do not send unlawful, deceptive, discriminatory or abusive material, impersonate others, attempt unauthorised access, overload the service or use it to harvest personal data. Do not submit credentials, identity documents or sensitive financial records. Independently verify payment instructions; never transfer a deposit solely because of a chat message.
Agent submissions and content rights
Agents must have the relevant authority and permissions to share property details, photographs and other material, including any vendor consent and advertising rights. Tell us about restrictions, embargoes and changes promptly. Submitting a property for review does not by itself authorise public advertising: audience and timing must be agreed first. You retain your rights in submitted content and give us a limited permission to process it and share it only as reasonably needed for the service and distribution you authorise. We may decline or remove misleading or unauthorised material. Our branding and original website content remain ours or our licensors’; third-party content retains its owners’ rights.
Messaging, consent and fees
Your carrier or messaging provider may charge its usual fees. We will disclose and obtain agreement to any Havvo service fee before you incur it; messaging alone does not create a paid subscription. Optional promotional alerts require consent and can be stopped by replying STOP or emailing us. We honour commercial-message opt-outs within five working days. A requested reply is distinct from enrolment in ongoing marketing. You can stop using Havvo at any time.
Third-party services
Links and messaging services are provided by independent third parties with their own terms and privacy practices. We do not control their availability, security or content. We remain responsible for our own obligations and do not exclude responsibility where the law makes us accountable for a third-party service.
Consumer rights and liability
Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those rights, we do not give additional guarantees that general information will be error-free or meet every purpose. To the extent permitted by law, we are not responsible for loss caused by information you know is inaccurate, misuse of the service, or events outside our reasonable control, except to the extent our breach, negligence or unlawful conduct caused or contributed to the loss. We do not exclude liability for our fraud or wilful misconduct. We do not impose a blanket waiver of your rights or require you to indemnify us for our own conduct.
Suspension, changes and complaints
We may limit or suspend access where reasonably necessary to address abuse, security risks, legal obligations or a material breach. Where practicable, we will explain the reason and give an opportunity to resolve it. We may change the early-access service, but material changes to agreed paid services require notice and any cancellation or refund rights required by law. Terms changes apply prospectively; we will notify you of material changes and seek agreement where required. Contact admin@2000first.com about a dispute. We aim to respond within 30 days. You remain free to seek remedies from a regulator, tribunal or court.
Governing law
These terms are governed by the laws of New South Wales, Australia. Courts in New South Wales have non-exclusive jurisdiction, without limiting any mandatory protections or right to bring proceedings elsewhere. If a provision is unenforceable, the remaining provisions continue to the extent legally possible.